8:30 a.m. - 4:30 p.m. M-F 
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Josephine is a fast-growing community located just east of the DFW Metroplex, home to A-rated schools and a small-town, country atmosphere.
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Josephine is a fast-growing community located just east of the DFW Metroplex, home to A-rated schools and a small-town, country atmosphere.
Frequently Asked Questions
Josephine is a fast-growing community located just east of DFW Metroplex, home to A-rated schools and a small-town, country atmosphere.
Go to www.cityofjosephinetx.com
- - Click Pay Water Bill
- - Click Sign in or Sign up
- - Click Register
- - Enter the email and password you would like to use for your login
- - It will send you an email to the email address you provided to verify the email address.
- - Go to the email it sent you and activate /verify your email
- - Login to the portal with the email address and password you signed up with
- - Click on Add to my service under additional links
- - Click on Utility Billing
- - Click on add account
- - Enter the account number including the dashes
- - Enter you last payment amount excluding the dollar sign. If you have not made a payment you will need to put zero.
Utility bills are available by the 1st on the portal every month and are due by the 15th every month. A $20 late charge is added the following business day if not paid in full. If the 15th falls on a weekend or holiday you will have until the following business day at 8 a.m. to submit a payment. Your water meter is read the week of the 20th of each month. Any unpaid balance not paid in full by the 25th of the month will result in disconnection of service the following business day.
- Online Portal
- You will need your account number and last payment amount
- This is where you can sign up for auto pay
- Call the secure phone line to pay (877) 881-0113
- You will need your account number and service address
- Cash, check, or money order to avoid processing fees
- You can utilize bill pay through your bank if your bank has that capability. Utilizing bill pay can take up to 2-3 business days for the city to receive payment.
- You may utilize the city drop box located at City Hall 201 Main Street
- ACH Bank Draft
- Your utility bill will be drafted on the 10th of each month or the following business day if the 10th is a weekend or holiday. This is a FREE way to pay. You must complete the bank draft authorization form on the water department page.
April 1 - October 31 Stage 1 Water Conservation. Please see watering schedule on Utility Department page.
Call City Hall if the issue is between 8:30 A.M. - 4:30 P.M. Monday-Friday. If it is outside that time frame, please call the emergency after hours line (972) 989-5254.
Call City Hall if the issue is between 8:30-4:30pm Monday - Friday. Call the emergency after hours line if it any other time.
Yes, each resident is allowed one leak adjustment per 12 months. Here is the link for the form: LEAK ADJUSTMENT REQUEST You may also come into city hall to fill out the form.
You would want to call a plumber to get the leak fixed as soon as possible. Then complete a leak adjustment request form on the utility department page on the city website or come into city hall to fill out the form.
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