FAQs

• - Click Pay Water Bill
• - Click Sign in or Sign up
• - Click Register
• - Enter the email and password you would like to use for your login
• - It will send you an email to the email address you provided to verify the email address.
• - Go to the email it sent you and activate /verify your email
• - Login to the portal with the email address and password you signed up with
• - Click on Add to my service under additional links
• - Click on Utility Billing
• - Click on add account
• - Enter the account number including the dashes
• - Enter you last payment amount excluding the dollar sign. If you have not made a payment you will need to put zero.

Your sprinkler system uses approximately 20 gallons per minute, per zone. For example, if you used your sprinkler for 8 minutes for your 9 zones 3 days a week. If you take the 8 minutes x your 9 zones x 20 gallons that would equal 1,440 gallons of water every time the sprinkler was used. If you were watering 3 times a week that would be 4,320 gallons of water just using your sprinkler system that week. That would about 17,280 gallons a water with a 4-week timeframe coming from your sprinkler system. Please note that you can download MyWaterAdvisor2.com to track your daily usage instantly. Please contact the city for more information.

Sewer usage is going to be based off your water usage. The Sewer is capped at a usage of 9,899 gallons. The maximum sewer bill is listed within the Water and Sewer Fees.

Utility bills are available by the 1st on the portal every month and are due by the 15^th every month. A $20 late charge is added the following business day if not paid in full. If the 15^th falls on a weekend or holiday you will have until the following business day at 8 a.m. to submit a payment. Your water meter is read the week of the 20^th of each month.  Any unpaid balance not paid in full by the 25th of the month will result in disconnection of service the following business day.

• Online Portal
  • You will need your account number and last payment amount
  • This is where you can sign up for auto pay

• Call the secure phone line to pay (877) 881-0113
  • You will need your account number and service address
• Cash, check, or money order to avoid processing fees
  • You can utilize bill pay through your bank if your bank has that capability. Utilizing bill pay can take up to 2-3 business days for the city to receive payment.
  • You may utilize the city drop box located at City Hall 201 Main Street
• ACH Bank Draft
  • Your utility bill will be drafted on the 10^th of each month or the following business day if the 10^th is a weekend or holiday. This is a FREE way to pay. You must complete the bank draft authorization form on the water department page.

Call City Hall if the issue is between 8:30-4:30pm Monday - Friday. Call the emergency after hours line if it any other time.

You can contact Republic Services 903-886-7832 to report missed trash pickup.

Bulk pick up will be picked up once a month on your designated Wednesday of the month. Click HERE to view your bulk pickup day

Twice a year there is a free city wide clean up residents can bring anything (non-hazardous) to the public works building on Hubbard Street. Once those dates are scheduled, they will be posted on your utility bill, city Facebook and city website.

You may also call the city to schedule to dump in our city dumpsters. Residents must call City Hall to schedule an appointment for use of the dumpsters at least 24 hours in advance. Dumpsters can only be used Monday – Friday between the hours of 8:30 a.m. and 3:30 p.m. The charge will be added to your account once the appointment is scheduled. No batteries, building materials, paint, tires or appliances may be disposed of in a city dumpster. Depending on the amount of items being dumped will depend on the price. A pickup truck or car is $30. Trailers up to 16" in length would cost $60. Trailers over 16" in length would cost $150. The dumpster fee would be added to your utility bill.

You will need to contact the city and ask for a dumpster. The city will send you a dumpster request form that you will need to complete in order to start the process.

Click HERE to view your designated trash pickup day

You can send an email to water@cityofjosephinetx.com with your address and state that it is broken, and you would like it replaced. They are no charge for this service. It may take up to max of 3 weeks to get completed but our trash company will make sure to service your cart as long as they have access to your cart. You will just need to leave the trash cart in front of your garage or side of your home until the request is completed.

Inside city resident: Contact All American Dogs (972) 382-3647

Outside city limits/Magnolia: Contact Collin/Hunt County dispatch depending on where you live

Collin County non-emergency dispatch: (972)547-5350 or email animalshelter@collincountytx.gov

Hunt County non-emergency dispatch: (903) 453-6800

Examples: New Building Permit/Fence/Pool/Irrigation/Solar Panel Go to the city website on the building inspections page and click on MYGov Collaboration Portal https://cityofjosephinetx.com/departments/building-inspections/

Once the user is verified MyGov will allow the user to submit a permit. All of the fees are also available on the link above.

8am-9pm (weather permitting) To activate features wave hand over the green sensor.

8am - 11pm