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Josephine is a fast-growing community located just east of the DFW Metroplex, home to A-rated schools and a small-town, country atmosphere.
Frequently Asked Questions
Josephine is a fast-growing community located just east of DFW Metroplex, home to A-rated schools and a small-town, country atmosphere.
- - Click Pay Water Bill
- - Click Sign in or Sign up
- - Click Register
- - Enter the email and password you would like to use for your login
- - It will send you an email to the email address you provided to verify the email address.
- - Go to the email it sent you and activate /verify your email
- - Login to the portal with the email address and password you signed up with
- - Click on Add to my service under additional links
- - Click on Utility Billing
- - Click on add account
- - Enter the account number including the dashes
- - Enter you last payment amount excluding the dollar sign. If you have not made a payment you will need to put zero.
Utility bills are available by the 1st on the portal every month and are due by the 15th every month. A $20 late charge is added the following business day if not paid in full. If the 15th falls on a weekend or holiday you will have until the following business day at 8 a.m. to submit a payment. Your water meter is read the week of the 20th of each month. Â Any unpaid balance not paid in full by the 25th of the month will result in disconnection of service the following business day.
- Online Portal
- You will need your account number and last payment amount
- This is where you can sign up for auto pay
- Call the secure phone line to pay (877) 881-0113
- You will need your account number and service address
- Cash, check, or money order to avoid processing fees
- You can utilize bill pay through your bank if your bank has that capability. Utilizing bill pay can take up to 2-3 business days for the city to receive payment.
- You may utilize the city drop box located at City Hall 201 Main Street
- ACH Bank Draft
- Your utility bill will be drafted on the 10th of each month or the following business day if the 10th is a weekend or holiday. This is a FREE way to pay. You must complete the bank draft authorization form on the water department page.
Call City Hall if the issue is between 8:30-4:30pm Monday - Friday. Call the emergency after hours line if it any other time.
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