Utility Department
Our mission is to provide accurate, timely, and transparent billing services for all utility customers in the City of Josephine. We are committed to delivering exceptional customer service, ensuring fair and consistent billing practices, and maintaining the highest standards of efficiency and accountability.
All residents can view their daily usage on MyWaterAdvisor2.com, an advanced technology designed to enhance your customer service experience. This platform empowers you to better manage your water consumption throughout the month and proactively identify troublesome leaks.
Our goal is to support our residents and businesses by making utility billing straightforward, accessible, and reliable.
Utility Bills are sent out by the 1st and due by the 15th of every month.
AFTER HOURS WATER AND SEWER EMERGENCY: (972) 989-5254
Saving Water Outdoors
Did you know?
In urban areas of Texas, about 40 – 50% of drinking water is used for landscape watering. Much of this water is used to maintain high water demanding landscapes or is applied inefficiently. To learn best practices for how to save water while keeping your yard healthy, head on over to WaterMyYard.org and check it out.
Water Conservation Starts with You!
Tommy and Friends – Click to Learn about Water Conservation
Here are 6 ways to reduce outdoor water use:
- Spruce up your sprinkler. Inspect your irrigation system monthly to check for leaks, broken or clogged heads, and other problems, or engage a licensed irrigation professional to regularly check your system. To learn how to maintain your system and follow the simple steps for an Irrigation Check-up.
- Cycle and soak. Our Texas clay soil is great for retaining water deep down where your lawn’s roots need moisture to grow. To maximize the potential for this clay soil, consider using the “Cycle and Soak” method to apply water slowly so the soil actually absorbs all the water that is applied.
- Cut high and let lie. A taller grass in the summer provides shade to surrounding grass blades to reduce water loss and protect from the hot sun. Let your grass clippings lie on the lawn after mowing to provide valuable nutrients to your lawn. Check out specific guidance on how high to cut your grass and other lawn care topics.
- Right plant (or grass) right place. Low-water using landscapes don’t have to look like deserts! For resources and tools to assist in making water conserving plant selections right for your garden, visit the Texas Smartscape website.
- Use compost and mulch. Add compost to the soil before planting to create a nutrient rich soil that holds moisture, allows better root penetration, and releases water and nutrients to plant roots. Mulch around plants and shrubs to keep soil temperature constant, reduce evaporation and prevent weed growth. Consider using Texas Pure Products when purchasing compost and mulch for your landscape.
- Convert to drip irrigation. Drip irrigation is the most efficient irrigation method and can be installed as a separate zone or you can convert an existing popup spray head zone to drip. Classes on drip irrigation are offered by the Texas AgriLife during the spring and summer months.
Protecting Foundations
The clay-like soil found throughout North Texas can contract and expand in response to moisture changes. As the soil shrinks it no longer provides support for a foundation and can cause structural stress and damage, which can reveal itself through cracks in the soil and dirt pulling away from the foundation. When watering the soil around the foundation, place soaker hoses or drip irrigation 6 – 18 inches away from the foundation and water to a depth of 8 – 10 inches.
Texas A&M AgriLife Research and Extension Center provides additional information on Protecting Foundations Under Dry Conditions.
Residential Water Fees
| Meter Size | Notes | Monthly Minimum Less Than 3000 Gallons | Water Usage between 3001 – 10,000 Gal | Water Usage Over 10,000 Gallons | Water Usage over 20,000 Gallons |
|---|---|---|---|---|---|
| “5/8” | Inside City Limits | $45.76 | $7.82/Per 1,000 gal | $9.11/Per 1,000 gal | $10.25/Per 1,000 gal |
| “5/8” | Outside City Limits/MUD | $50.34 | $8.78/Per 1,000 gal | $10.22/Per 1,000 gal | $11.50/Per 1,000 gal |
| “1” | Inside City Limits | $73.32 | $7.82/Per 1,000 gal | $9.11/Per 1,000 gal | $10.25/Per 1,000 gal |
| “1” | Outside City Limits/MUD | $88.12 | $8.78/Per 1,000 gal | $10.22/Per 1,000 gal | $11.50/Per 1,000 gal |
| “1.5<“ | Inside City Limits | $100.90 | $7.82/Per 1,000 gal | $9.11/Per 1,000 gal | $10.25/Per 1,000 gal |
| “1.5<“ | Outside City Limits/MUD | $126.00 | $8.78/Per 1,000 gal | $10.22/Per 1,000 gal | $11.50/Per 1,000 gal |
| Multi Meter | $88.12 | $8.78/Per 1,000 gal | $10.22/Per 1,000 gal | $11.50/Per 1,000 gal |
Residential Sewer Fees
| Notes | Service Gallons Between 0 -1,000 Gal | Service Gallons Between 1001 and 5000 Gal | Service Gallons Between 5000 and 9899 Gal | Maximum Monthly Bill |
|---|---|---|---|---|
| Inside City Limits | $29.47 | $3.12/Per 1,000 gal | $3.50/Per 1,000 gal | $59.09 |
| Outside City Limits/MUD | $34.04 | $3.60/Per 1,000 gal | $4.04/Per 1,000 gal | $68.23 |
MUD – Public Safety Fee
| Notes | Fee | Calculation |
|---|---|---|
| Police | $51.26 | FY 26 Police and Fire Operating Budget |
| Fire | $19.14 | $3,550,000 ÷ 3,822 rooftops = $928.83 annually → $77.40 monthly |
| Administration | $2.00 | MUD residents cover $72.40 monthly after developer contribution |
Water and Sewer Fees
| Description | Notes | Fee |
|---|---|---|
| Connection Fee | Starting Service/Per account | $75.00 |
| Same Day Connection Fee | Less than 24 business hours | $25.00 |
| Utility Late Fee | After the 15th | $20.00 |
| Utility Disconnection Fee | $25.00 | |
| Utility Reconnection Fee | $25.00 | |
| Shutoff for Non-Payment | After the 25th | $50.00 |
| Failed Payment Plan | Not paid by agreed date | $50.00 |
| Returned Payment Fee | Payment failed | $30.00 |
| Re-Read Meter | Requested | $30.00 |
| Utility Deposit | Owner | $100.00 |
| Utility Deposit | Renter/Tenant | $150.00 |
| Fire Hydrant Deposit | Rental | $3,000.00 |
| Credit/Debit Card Fee | Any card payments | 3.7% |
Institutional & CISD Water Rates
| Notes | Fee |
|---|---|
| Institution Water Usage | $10.25 / 1,000 gal |
| CISD Water Usage | $10.25 / 1,000 gal |
Institutional & CISD Sewer Rates
| Notes | Fee |
|---|---|
| Institution Sewer Usage | $11.50 / 1,000 gal |
| CISD Sewer Usage | $11.50 / 1,000 gal |
Water and Sewer Tap Rates
| Meter Size | Notes | Water Tap Fee | Sewer Tap Fee |
|---|---|---|---|
| 5/8” & 1” | Inside/Outside City Limits | $2,500 | $2,500 (without bore) |
| 1.5” | Inside/Outside City Limits | $3,000 | $3,000 (without bore) |
| Commercial & Others | Inside/Outside City Limits | Engineer Approval | Engineer Approval |
Fire Hydrant Rates
| Notes | Fee |
|---|---|
| Monthly Minimum Water Bill | $112.55 |
| Water Usage Over 0 Gallons | $16.39 / 1,000 gal |
Tax Multiplier is 0.0825 (unless Trash Tax Exempt)
RESIDENTIAL SANITATION COLLECTION
| DESCRIPTION | INSIDE CITY LIMITS | OUTSIDE CITY LIMITS/MUD |
| Trash with 1 Cart | $23.01 plus tax | $25.01 plus tax |
| Trash with 2 Carts | $33.01 plus tax | $35.01 plus tax |
| Trash with 3 Carts | $43.01 plus tax | $45.01 plus tax |
DUMPSTER RATES
| DESCRIPTION | COST PLUS TAX |
| Trash 2-Yard Bin | $135.03 |
| Trash 3-Yard Bin | $147.46 |
| Trash 4-Yard Bin | $172.10 |
| Trash 6-Yard Bin | $216.83 |
| Trash 8-Yard Bin | $249.30 |
| Trash 8-Yard Bin x2 week | $467.10 |
| Additional Dumpster Pick Up | Actual Cost of service plus 10% |
| Container Overage Fee | $75.00 |
| Residential Special Pick Up | $30.00 |
| Special Services (locks, casters) per pick up | $38.00 |
Any container size larger than 8 cubic yards will be the actual cost billed plus 10% or billed directly from the trash company.
Dumpster Information
City dumpsters maintained at the sewer plant are available for use by city residents at a non-prorated charge, as follows:
(a) Pickup truck or car – $30
(b) Trailers up to 16′ in length – $60
(c) Trailers over 16′ in length – $150
Residents must call City Hall to schedule an appointment for use of the dumpsters at least 24 hours in advance. Dumpsters can only be used Monday – Friday between the hours of 8:30 a.m. and 3:30 p.m. The charge will be added to your account once the appointment is scheduled. No batteries, building materials, paint, tires or appliances may be disposed of in a city dumpster.
Trash Pick-up Information
- Place your trash cart(s) at the edge of the road by 6:00 a.m. on your designated trash day.
- All trash must be in tied bags placed in a Republic Service Trash Cart. (If you are moving into a new construction home, one trash cart will be ordered upon submission of your utility application. In the meantime, you may place trash bags and broken-down boxes at the curb on your scheduled collection day.)
- Click Here to view the Interactive Trash Schedule Map to Determine your weekly trash pick up date.
- If your trash or bulk pickup is ever missed, please call Republic Services directly at 844.737.8254.
- If you would like to request additional trash carts or need a replacement cart, please contact Utility Billing Department. Additional monthly cost for additional trash carts will be applied.
- The City of Josephine does not currently offer recycling services.
Brush and Bulk Pick-up Information
- Brush & bulk are collected once a month on Wednesdays.
- Please place items out by 6:00 a.m. on your service week. You are allowed up to 4 cubic yards (6 feet wide x 6 feet high x 3 feet deep).
- Click here to find out which week you are scheduled and the 2026 Calendar.
- Click Here to View the Brush and Bulk Waste Guidelines
- Special pickups outside of your normal bulk pickup day can be scheduled for a fee with Republic.
- If your trash or bulk pickup is ever missed, please call Republic Services directly at 844.737.8254.
Holiday Service Delays
Trash and bulk pickup may be delayed when a holiday is observed by Republic Services:
- New Year’s Day
- Thanksgiving Day
- Christmas Day
Service will still occur every week, even if delayed.
🚫 Items That Cannot Be Collected
The following materials are not accepted because they are prohibited by law:
- Medical waste
- Liquid waste
- Auto tires
- Oil filters
- Lead-acid batteries
- Petroleum products or byproducts
- Explosives or hazardous materials
- Any other landfill-prohibited items
2026 Bulk Pick Up Calendar
|
Key Documents
Frequently Asked Questions
Water/Sewer
Go to www.cityofjosephinetx.com
- - Click Pay Water Bill
- - Click Sign in or Sign up
- - Click Register
- - Enter the email and password you would like to use for your login
- - It will send you an email to the email address you provided to verify the email address.
- - Go to the email it sent you and activate /verify your email
- - Login to the portal with the email address and password you signed up with
- - Click on Add to my service under additional links
- - Click on Utility Billing
- - Click on add account
- - Enter the account number including the dashes
- - Enter you last payment amount excluding the dollar sign. If you have not made a payment you will need to put zero.
Your sprinkler system uses approximately 20 gallons per minute, per zone. For example, if you used your sprinkler for 8 minutes for your 9 zones 3 days a week. If you take the 8 minutes x your 9 zones x 20 gallons that would equal 1,440 gallons of water every time the sprinkler was used. If you were watering 3 times a week that would be 4,320 gallons of water just using your sprinkler system that week. That would about 17,280 gallons a water with a 4-week timeframe coming from your sprinkler system. Please note that you can download MyWaterAdvisor2.com to track your daily usage instantly. Please contact the city for more information.
Sewer usage is going to be based off your water usage. The Sewer is capped at a usage of 9,899 gallons. The maximum sewer bill is listed within the Water and Sewer Fees.
Utility bills are available by the 1st on the portal every month and are due by the 15th every month. A $20 late charge is added the following business day if not paid in full. If the 15th falls on a weekend or holiday you will have until the following business day at 8 a.m. to submit a payment. Your water meter is read the week of the 20th of each month. Any unpaid balance not paid in full by the 25th of the month will result in disconnection of service the following business day.
- Online Portal
- You will need your account number and last payment amount
- This is where you can sign up for auto pay
- Call the secure phone line to pay (877) 881-0113
- You will need your account number and service address
- Cash, check, or money order to avoid processing fees
- You can utilize bill pay through your bank if your bank has that capability. Utilizing bill pay can take up to 2-3 business days for the city to receive payment.
- You may utilize the city drop box located at City Hall 201 Main Street
- ACH Bank Draft
- Your utility bill will be drafted on the 10th of each month or the following business day if the 10th is a weekend or holiday. This is a FREE way to pay. You must complete the bank draft authorization form on the water department page.
Call City Hall if the issue is between 8:30 A.M. - 4:30 P.M. Monday-Friday. If it is outside that time frame, please call the emergency after hours line (972) 989-5254.
Call City Hall if the issue is between 8:30-4:30pm Monday - Friday. Call the emergency after hours line if it any other time.
Yes, each resident is allowed one leak adjustment per 12 months. Here is the link for the form: LEAK ADJUSTMENT REQUEST You may also come into city hall to fill out the form.
You would want to call a plumber to get the leak fixed as soon as possible. Then complete a leak adjustment request form on the utility department page on the city website or come into city hall to fill out the form.
Santitation
You can contact Republic Services 903-886-7832 to report missed trash pickup.
Bulk pick up will be picked up once a month on your designated Wednesday of the month. Click HERE to view your bulk pickup day
Twice a year there is a free city wide clean up residents can bring anything (non-hazardous) to the public works building on Hubbard Street. Once those dates are scheduled, they will be posted on your utility bill, city Facebook and city website.
You may also call the city to schedule to dump in our city dumpsters. Residents must call City Hall to schedule an appointment for use of the dumpsters at least 24 hours in advance. Dumpsters can only be used Monday – Friday between the hours of 8:30 a.m. and 3:30 p.m. The charge will be added to your account once the appointment is scheduled. No batteries, building materials, paint, tires or appliances may be disposed of in a city dumpster. Depending on the amount of items being dumped will depend on the price. A pickup truck or car is $30. Trailers up to 16" in length would cost $60. Trailers over 16" in length would cost $150. The dumpster fee would be added to your utility bill.
You will need to contact the city and ask for a dumpster. The city will send you a dumpster request form that you will need to complete in order to start the process.
Click HERE to view your designated trash pickup day
You can send an email to water@cityofjosephinetx.com with your address and state that it is broken, and you would like it replaced. They are no charge for this service. It may take up to max of 3 weeks to get completed but our trash company will make sure to service your cart as long as they have access to your cart. You will just need to leave the trash cart in front of your garage or side of your home until the request is completed.
- - Click Pay Water Bill
- - Click Sign in or Sign up
- - Click Register
- - Enter the email and password you would like to use for your login
- - It will send you an email to the email address you provided to verify the email address.
- - Go to the email it sent you and activate /verify your email
- - Login to the portal with the email address and password you signed up with
- - Click on Add to my service under additional links
- - Click on Utility Billing
- - Click on add account
- - Enter the account number including the dashes
- - Enter you last payment amount excluding the dollar sign. If you have not made a payment you will need to put zero.
Your sprinkler system uses approximately 20 gallons per minute, per zone. For example, if you used your sprinkler for 8 minutes for your 9 zones 3 days a week. If you take the 8 minutes x your 9 zones x 20 gallons that would equal 1,440 gallons of water every time the sprinkler was used. If you were watering 3 times a week that would be 4,320 gallons of water just using your sprinkler system that week. That would about 17,280 gallons a water with a 4-week timeframe coming from your sprinkler system. Please note that you can download MyWaterAdvisor2.com to track your daily usage instantly. Please contact the city for more information.
Sewer usage is going to be based off your water usage. The Sewer is capped at a usage of 9,899 gallons. The maximum sewer bill is listed within the Water and Sewer Fees.
Utility bills are available by the 1st on the portal every month and are due by the 15th every month. A $20 late charge is added the following business day if not paid in full. If the 15th falls on a weekend or holiday you will have until the following business day at 8 a.m. to submit a payment. Your water meter is read the week of the 20th of each month. Any unpaid balance not paid in full by the 25th of the month will result in disconnection of service the following business day.
- Online Portal
- You will need your account number and last payment amount
- This is where you can sign up for auto pay
- Call the secure phone line to pay (877) 881-0113
- You will need your account number and service address
- Cash, check, or money order to avoid processing fees
- You can utilize bill pay through your bank if your bank has that capability. Utilizing bill pay can take up to 2-3 business days for the city to receive payment.
- You may utilize the city drop box located at City Hall 201 Main Street
- ACH Bank Draft
- Your utility bill will be drafted on the 10th of each month or the following business day if the 10th is a weekend or holiday. This is a FREE way to pay. You must complete the bank draft authorization form on the water department page.
Call City Hall if the issue is between 8:30-4:30pm Monday - Friday. Call the emergency after hours line if it any other time.
Santitation
You can contact Republic Services 903-886-7832 to report missed trash pickup.
Bulk pick up will be picked up once a month on your designated Wednesday of the month. Click HERE to view your bulk pickup day
Twice a year there is a free city wide clean up residents can bring anything (non-hazardous) to the public works building on Hubbard Street. Once those dates are scheduled, they will be posted on your utility bill, city Facebook and city website.
You may also call the city to schedule to dump in our city dumpsters. Residents must call City Hall to schedule an appointment for use of the dumpsters at least 24 hours in advance. Dumpsters can only be used Monday – Friday between the hours of 8:30 a.m. and 3:30 p.m. The charge will be added to your account once the appointment is scheduled. No batteries, building materials, paint, tires or appliances may be disposed of in a city dumpster. Depending on the amount of items being dumped will depend on the price. A pickup truck or car is $30. Trailers up to 16" in length would cost $60. Trailers over 16" in length would cost $150. The dumpster fee would be added to your utility bill.
You will need to contact the city and ask for a dumpster. The city will send you a dumpster request form that you will need to complete in order to start the process.
Click HERE to view your designated trash pickup day
You can send an email to water@cityofjosephinetx.com with your address and state that it is broken, and you would like it replaced. They are no charge for this service. It may take up to max of 3 weeks to get completed but our trash company will make sure to service your cart as long as they have access to your cart. You will just need to leave the trash cart in front of your garage or side of your home until the request is completed.
You can contact Republic Services 903-886-7832 to report missed trash pickup.
Bulk pick up will be picked up once a month on your designated Wednesday of the month. Click HERE to view your bulk pickup day
Twice a year there is a free city wide clean up residents can bring anything (non-hazardous) to the public works building on Hubbard Street. Once those dates are scheduled, they will be posted on your utility bill, city Facebook and city website.
You may also call the city to schedule to dump in our city dumpsters. Residents must call City Hall to schedule an appointment for use of the dumpsters at least 24 hours in advance. Dumpsters can only be used Monday – Friday between the hours of 8:30 a.m. and 3:30 p.m. The charge will be added to your account once the appointment is scheduled. No batteries, building materials, paint, tires or appliances may be disposed of in a city dumpster. Depending on the amount of items being dumped will depend on the price. A pickup truck or car is $30. Trailers up to 16" in length would cost $60. Trailers over 16" in length would cost $150. The dumpster fee would be added to your utility bill.
You will need to contact the city and ask for a dumpster. The city will send you a dumpster request form that you will need to complete in order to start the process.
Click HERE to view your designated trash pickup day
You can send an email to water@cityofjosephinetx.com with your address and state that it is broken, and you would like it replaced. They are no charge for this service. It may take up to max of 3 weeks to get completed but our trash company will make sure to service your cart as long as they have access to your cart. You will just need to leave the trash cart in front of your garage or side of your home until the request is completed.
Sign Up for Service
Contact Us
Jerrica Allgood
Utility Billing Manager
